junglee's Privacy Policy

1 Data Collection

When you create an account and use services on junglee, we collect various types of information. This information falls into two main categories: information you provide directly and information collected automatically.

1.1 Information You Provide

We collect the following information for registration and account management purposes:

• Full name, date of birth, and national identity details
• Mobile number and email address
• Current address and district
• Mobile banking account details such as bKash, Nagad, Rocket, or Upay (for deposits and withdrawals)
• Documents required for identity verification

1.2 Automatically Collected Information

When you use our website or app, some information is collected automatically:

• IP address and device type
• Browser and operating system information
• Browsing activity on the site and page visit patterns
• Gaming history and transaction records
• Session duration and login times

---

2 Purpose of Data Use

junglee uses collected information for specific and legitimate purposes. No information is used beyond its original purpose.

• Creating, verifying, and ensuring the secure management of accounts
• Processing deposits, withdrawals, and other financial transactions
• Providing gaming services and bonus offers
• Preventing fraud, money laundering, and other illegal activities
• Providing customer support and resolving complaints
• Complying with applicable laws and regulations
• Improving service quality and enhancing user experience
• Sending relevant promotional information and updates (if you have given consent)

We place the highest importance on responsible gaming practices. To this end, we use collected information to monitor users' gaming patterns and provide support where needed. To learn more, read our Responsible Gaming guidelines.

---

3 Data Storage and Protection

junglee has put industry-standard security measures in place to protect your information. All personal information stored on our servers is encrypted and only authorized personnel can access it.

3.1 Technical Security Measures

• All data transmission secured through SSL encryption
• Advanced encryption technology used for stored data
• Regular security audits and vulnerability testing
• Automated monitoring systems to detect suspicious activity
• Firewall and anti-intrusion systems

3.2 Organizational Security Measures

• Data access restricted on a "need-to-know" basis only
• Regular data protection training for staff
• Strict password policy and two-factor authentication
• Rapid response plan in the event of a data breach

---

4 Sharing Data with Third Parties

junglee does not sell, rent, or commercially transfer your personal information. However, information may be shared with trusted third parties in specific circumstances.

4.1 Legitimate Reasons for Sharing Data

• Payment processors: Information necessary to complete transactions is shared with mobile banking services such as bKash, Nagad, Rocket, and Upay.
• Technology providers: Information necessary for service operations is shared with game providers and technology partners.
• Legal obligations: Information may be provided in response to a court order or a lawful request from a government authority.
• Fraud prevention: Information may be shared with relevant agencies to prevent fraud and money laundering.

4.2 Third-Party Agreements

All third parties with whom information is shared are bound by a confidentiality agreement with us. They may not use the information beyond the stated purpose and may not transfer it to any other party. Third parties have their own privacy policies, which can be found on their respective websites.

---

5 Cookies and Tracking Technologies

Cookies and similar technologies are used on the junglee website to improve your experience. Cookies are small text files stored on your device.

5.1 Types of Cookies

• Essential cookies: Required for the core functionality of the site, such as maintaining login sessions. These cannot be disabled.
• Functional cookies: Used to remember your preferences and settings.
• Analytics cookies: Help us understand how the site is used and improve our services.

5.2 Cookie Controls

You can block or delete cookies by changing your browser settings. However, disabling essential cookies may cause some features of the site to not work properly.

---

6 Your Rights and Choices

As an account holder on junglee, you have certain rights over your own information. We respect these rights and support you in exercising them.

• Right of access: You have the right to know what information we hold about you.
• Right to rectification: You can request that incorrect or outdated information be corrected.
• Right to erasure: In certain circumstances you can request that your information be deleted, though some information may need to be retained due to legal obligations.
• Right to restrict processing: In certain cases you can request that processing of your information be limited.
• Right to withdraw from marketing: You have the right to opt out of promotional communications at any time.
• Right to data portability: You can request your information in a structured, readable format.

To exercise these rights, contact our customer support team. We generally respond to such requests within 30 working days. For answers to general questions about our services, you can visit the Frequently Asked Questions section.

---

7 Protection of Minors' Data

junglee's services are for persons aged 21 and above only. We do not knowingly collect information from any minor. Age is verified at the time of registration and if false information is provided during registration, the account will be cancelled.

If we believe that a minor's information has been collected, we will immediately delete that information and close the account. If a parent or guardian believes their child's information is held by us, please contact us immediately.

---

8 Data Retention Period

We retain your information only for as long as it is necessary or legally required. Typically, information is kept for a set period even after an account is closed, because:

• Compliance with anti-money laundering laws and financial regulations
• Requirements related to dispute resolution and legal claims
• Fraud investigation and security purposes

Once that period ends, your information will be securely deleted or anonymised so that you can no longer be identified.

---

9 Changes to This Policy

junglee reserves the right to update this privacy policy as needed. For significant changes, we will notify you by email or through a notification on the site.

The date of each update is noted at the top of this page as "Last Updated". Continuing to use our services after a policy change means you have accepted the new policy. We therefore recommend reading this page regularly. To get a full understanding of our overall policies, also visit the About Us section.

---

10 Contact

If you have any questions, concerns, or requests related to this privacy policy, please get in touch with us. junglee's customer support team is available seven days a week, 24 hours a day in both Bengali and English.