junglee Responsible Gaming
Gaming should stay entertainment — not a burden. Our commitment is that you remain in control at junglee.
Casino or sports betting is a leisure activity — much like going to the cinema or watching cricket at the ground. At junglee, we want every member to enjoy it that way. However, gambling can become a problem for some people, and it is important to stay aware of that. On this page you can find out how to keep yourself safe, when to be cautious, and where to get help if you need it.
Under junglee's Terms and Conditions, the minimum age to participate on this platform is 21. Age verification is not just a rule for us — it is our commitment to protecting minors. Proof of age may be requested at registration or at any stage of the identity verification process.
Responsible gaming means deciding in advance how much time and money you will spend, and sticking to those limits. Chasing losses with more bets, betting with borrowed money, or hiding your gambling from family are signs of a problem. You can find more information on responsible gaming on our FAQ page.
Self-control Tools
Deposit Limit
Set a maximum limit on daily, weekly or monthly deposits. Once a limit is set it takes effect immediately; a waiting period applies if you want to increase it.
Time Limit
Set a limit on how long you play each day. When the time is up, the platform will automatically notify you and give you the option to end your session.
Bet Limit
Set a maximum amount for a single bet. This ensures that a moment of impulse does not lead to a large loss.
Take a Break
Short-term breaks — from 24 hours up to 30 days. Your account is temporarily suspended for the duration of the break.
Self-Exclusion
If you want to stop playing for a longer period, request a self-exclusion. Options range from 6 months to a permanent account closure.
Talk to the Support Team
Contact our 24/7 live chat or email to set any limit or exclusion — help is available in both Bengali and English.
Warning Signs of a Problem
If you notice the following signs, pause and ask yourself:
- You are placing more bets to recover losses
- You are hiding your gambling from family or friends
- You are betting with borrowed money or dipping into savings
- You have tried to stop but cannot
- You feel restless or irritable when you cannot play
- You are finding it hard to focus on work, studies or relationships
- You are gambling to escape stress or anxiety
These signs do not mean you are weak. This is a common problem, and with the right support it is possible to move past it.
- Ask for help directly on junglee's live chat
- Talk to a trusted family member or friend
- Seek advice from a professional counsellor
- Request a temporary break or self-exclusion
- Set a daily deposit limit
- Review your statement regularly
Where to Get Help
junglee Live Chat
24 hours a day, 7 days a week — get direct help in Bengali and English. Use live chat to set limits or request self-exclusion.
Email Support
Write to the junglee support team by email. The more detail you provide about your situation and request, the faster the team can respond.
Family and Loved Ones
A family member or trusted friend can be the most helpful when it comes to taking real steps. If you cannot manage on your own, talk to them.
Professional Counselling
A mental health specialist or addiction counsellor can provide professional support. You can seek advice at a local hospital or health centre.
Play in control, enjoy with ease
junglee believes that responsible gaming is the foundation of genuine enjoyment. All our tools are available to you at all times.
Self-Exclusion Request
Suspend or permanently close your account
If you feel that gambling is having a negative impact on your life, fill in the form below or contact our 24/7 live chat directly. Our team will process your request promptly.
After you submit the request, our team will get in touch with you. For urgent help, use live chat directly.
Protection of Minors
junglee does not allow anyone under 21 to open an account or place bets. We verify age at every registration and may request additional proof if there is any doubt. If someone in your household is under 21 and may attempt to gamble online, please use parental control software on your device and keep your password secure.
Plan your budget in advance
Before each session, decide the maximum amount you will spend and how long you will play. Stop when you reach that limit — whether you are winning or losing. It is best not to think of casino or betting as a regular source of income; treat it as part of your entertainment budget.
View your transaction history
When you log in to your account at junglee, you can see your full transaction history and betting records. Review them regularly. If you notice your spending going beyond your plan, set a deposit limit straight away or let our support team know.
Privacy and Data Protection
Any information related to your responsible gaming activity is kept completely confidential. Self-exclusion or limit requests are never disclosed. Read our Privacy Policy to learn how your information is stored and used.